We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. You’ll also need the receipt or proof of purchase.

We do not accept returns, or provide refunds or store credit on briefs, swimwear, shapewear, hoisery, make-up, skincare, perfume, female wellness products or gift cards. Please refer to the individual Policies below regarding your refund, exhange and store credit options.

SALE ITEMS: Please choose carefully when purchasing sale items. Sale items are final and cannot be returned, refunded or exchanged for store credit.

We will do all we can to assist you with purchasing the correct sized bra, however without fitting you in person, or via our virtual fitting service, we are unable to guarantee your bra will fit as expected. Please reach out to us if you have any fit questions prior to purchasing so we can help you find your perfect fit!

To start a return, send us an email with RETURN REQUEST as the subject line to hello@florencemayintimates.com.au.

PLEASE NOTE: Returns are at your own cost. We recommend you use a tracking option for any return items valued over $75 as we will not be responsible for returns that go missing in transit. If your return is accepted, the item/s will need to be sent to the following address: Shop 10, Town Hall Arcade, 79 Market St, Mudgee NSW 2850. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@florencemayintimates.com.au.

Online Store Refunds

A refund is possible for full priced items only that are returned within 14 days of receiving your order (see Return Policy above). No refunds given for change of mind purchases, including incorrect size chosen or incorrect colour chosen. Refunds will be processed via the original method of payment, and will exclude any paid postage. We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at hello@florencemayintimates.com.au.

Online Store Credit

Items that are not eligible for refund (including items purchased during a promotional sale or via a welcome code where a discount has been applied at manually or automatically at checkout), can only be returned for store credit. Store credit for the original order amount (excluding any paid postage) will be provided as a digital gift card to be used within 6 months of issue. This digital gift card will be emailed with a unique code to enter upon checkout at the time of your next order.

Online Store Exchange

Due to the limited nature of our fashion styles, we may not be able to facilitate exchanges on all items. If your purchase is one of our continuity or 'basics' styles, we will be able to order your size for you if it is out of stock. If you would like to return your item for another size or style, please note this in your RETURN REQUEST email. If you need your item urgently, please contact us and we will do our best to assist you or hold your new item for you. Return shipping is at your own cost.

In Store Returns

Our store gives our customers the opportunity to see, try on, and be professionally fitted for our bras and lingerie in person before purchasing. All full-priced items are eligible for store credit in the form of a digital gift card to use in store (valid for 6 months), provided they are returned within our 14 day Return Policy (see above). Refunds on in store purchases will only be provided on manufacturer faults or damage.

SALE ITEMS: Please choose carefully when purchasing sale items. Sale items are final and cannot be returned, refunded or exchanged for store credit.

Damages and Issues

As soon as you receive your order, please inspect it and contact us immediately with photos of the item/s clearly showing the defect or damage or if you receive the wrong item, so that we can evaluate the issue and rectify with the manufacturer. Please do not return items to the manufacturer.

For all bra purchases, we recommend wearing the bra/s for at least one hour in your home. Ensure you are not wearing any fake tan, body oils or lotions during this period. DO NOT remove tags until you are happy with the fit after the one hour period.  Bras that appear worn, have been washed, have tags removed or are stained or damaged in any way are ineligible for return, refund or store credit.