Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. You’ll also need the receipt or proof of purchase.

We do not accept returns, or provid refunds or store credit on briefs, swimwear, shapewear, sale items or gift cards.

We will do all we can to assist you with purchasing the correct sized bra, however without fitting you in person, or via our virtual fitting service, we are unable to guarantee your bra will fit as expected. Please reach out to us if you have any fit questions prior to purchasing so we can help you find your perfect fit!

To start a return, send us an email with RETURN REQUEST as the subject line to hello@florencemayintimates.com.au. PLEASE NOTE: Returns are at your own cost. If your return is accepted, the item/s will need to be sent to the following address: Shop 10, Town Hall Arcade, 79 Market St, Mudgee NSW 2850. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@florencemayintimates.com.au.

Damages and Issues

As soon as you receive your order, please inspect it and contact us immediately if it is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify. 

For all bra purchases, we recommend wearing the bra/s for at least one hour in your home. Ensure you are not wearing any fake tan, body oils or lotions during this period. DO NOT remove tags until you are happy with the fit after the one hour period.  Bras that appear worn, have been washed, have tags removed or are stained or damaged in any way are ineligible for return or refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at hello@florencemayintimates.com.au.

Shipping

Our online business hours are Monday-Friday, 9am-5pm. All orders are despatched from our store located in Mudgee, NSW. We endeavour to process all orders within 1-3 business days. Please note that during sale periods there may be a slight delay with order processing.

Shipping Fees (within Australia)
Regular Flat Rate = $11 (delivery estimate is 3-7 business days from despatch)
Express Flat Rate = $15 (delivery estimate is 1-5 days from despatch)

We offer free standard shipping for orders over $150.

Local orders are able to select a 'local pick-up' option at checkout to collect their order in-store.